Overview
Due to the handmade and custom nature of our products, we currently do not accept returns or exchanges unless the item arrives damaged or defective.
Please make sure to review product details and images carefully before placing your order.
Damaged or Defective Items
If your item arrives damaged or faulty, we’re truly sorry!
To request a replacement or refund, please contact us within 3 days of delivery at admin@craftsofcharm.com with the following:
- Your order number
- A clear photo of the damaged item
- Packaging photo (if available)
If approved, we will offer a replacement or full refund, including shipping costs.
Non-Returnable Items
We do not accept returns or refunds for:
Delays caused by postal carriers
Change of mind
Personalized or custom-made items
Items purchased on sale or with discount codes
Cancellations
Orders may be canceled within 2 hours of purchase. After that, we begin processing and cannot guarantee cancellations.
Refunds (if applicable)
Once your return/refund request is approved:
Please allow 5–10 business days for the refund to reflect in your account
You’ll be notified via email
Refunds are issued to your original payment method
Contact Us
For any questions, concerns, or refund requests, reach out to us at:
Email: admin@craftsofcharm.com
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.